Ambassador of First Impressions

Grow with us! We are featured in Inc. Magazine's prestigious 2023 Inc. 5,000 Fastest-Growing Private Companies List and are the 25th fastest-growing private company in the entire state of Louisiana!

Do you find satisfaction in helping people and making a difference in their lives and the lives of their communities? Laborde Earles is committed to providing quality representation to our clients and being fully attentive to their needs, which starts by providing the same favorable environment for our team members. Join us in standing up for our clients, with our community, by our work, and beside each other!

The Opportunity

Expanding Personal Injury Law Firm has an immediate opening for an Ambassador of First Impressions in our Lafayette, Louisiana office. We are seeking a vivacious receptionist to provide an elevated customer experience to our clients and all visitors to our office. This is an ideal position for a genuine and hospitable individual with the skills to effectively communicate with individuals of all cultures and backgrounds. This role requires strong interpersonal and emotional intelligence skills where professionalism, confidentiality, and integrity are showcased. A successful candidate will possess excellent communication skills, a welcoming demeanor and the ability to multi-task efficiently in a busy environment. We are looking for someone who has a positive attitude and a strong commitment to ensuring all who enter our doors receive “red carpet” service.

Objective

Ensure visitors and team members have the best experience by maintaining a professional, welcoming environment where they feel valued and appreciated.

Desired Outcomes

1. Accountable to create a professional, warm, and welcoming first impression of our firm to all visitors.

   • Welcome clients, vendors, job applicants, and other visitors in a warm and friendly manner as soon as they arrive and connect them with the appropriate party.

   • Attend to all client and visitor needs, including but not limited to offering refreshments; personally escorting them to their meeting space when possible; providing documentation; and/or obtaining signatures on behalf of legal support staff.

   • Ensure mini refrigerator containing client refreshments is stocked at all times.

   • Manage the front desk, including dialing, answering, and directing phone calls, taking messages, and handling inquires.

   • Maintain cleanliness of the reception area, lobby, and conference rooms between meetings.

   • Ensure that reception desk is covered at all times during business hours.

   • Ensure lights and doors are appropriately turned on/off and unlocked/locked at the start and end of each business day.

2. Accountable to provide general office support to reduce stress and foster culture.

   • Manage and organize all conference room schedules for the Lafayette office, coordinating with the scheduling parties and the Executive Assistants as needed.

   • Notify staff of postal services and/or courthouse closures.

   • Receive deliveries and direct to appropriate parties.

   • Receive and print documents from legal team for client signatures and distribute checks from accounting to clients.

   • Serve as witness to legal documents as requested by attorneys and/or paralegals.

   • Responsible for conference room technology as needed for firm internal meetings and client meetings, informing Director of Operations of any technical issues.

   • Properly prep the office for closures, such as company holidays, by providing notices to post on main entrances of each office location, ensuring proper lock schedule of automatic locking doors, etc.

   • Provide assistance as requested in planning and executing employee appreciation initiatives to continuously improve and foster the culture of the firm.

3. Accountable to serve as back up Mail Clerk.

   • Pick up, sort, scan, and deliver all incoming mail to appropriate recipients.

   • Maintain confidentiality of all mail.

   • Collaborate with the Operations Team regarding mail and fax processing.

   • Serve as the backup support to collect and enter data in legal software.

Skills/Abilities

• Maintain an exceptional and professional appearance at all times through both attire and grooming, as well as personality and demeanor

• Excellent verbal and written communication skills

• Self-motivated multi-tasker

• Excellent interpersonal and customer service skills

• Ability to remain calm and composed in a fast-paced environment

• Proficient in Microsoft Office Suite and ability to learn other technologies as needed

• Excellent attention to detail and ability to remain organized

• Problem solving skills

• Punctual and reliable

• Maintain confidentiality and discretion regarding firm matters and client information

• Flexible and adaptable

• Willingness to perform any/all tasks as assigned by Handling Attorney, Supervisor and/or Firm Leadership in support of the firm’s growth and success

Education and Experience

• High school diploma or equivalent

• Previous experience in a receptionist, front desk, or customer service role preferred

• Experience working in client-facing legal role preferred

• Competent computer literacy: strong keyboarding experience, able to learn new programs quickly

• Spanish-speaking is a plus

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

The Perks of Being Part of Our Laborde Earles Community

• Optional companywide events allowing you to play as hard as you work, such as Crawfish Boils, Christmas parties, Retreats, and more!

• Work-life balance is encouraged as we consider 36.5 hours your full-time requirement and we rarely exceed a 40-hour workweek. We prefer you work to live, not live to work.

• We celebrate life's little (& big) moments with you from birthdays & work anniversaries to marriages and births, as well as, support you when the going gets tough from procedures/hospitalizations to loss of a loved one.

• Collaboration and team member rapport is cheered and emboldened.

• We offer many competitive benefits upon eligibility waiting periods:

  • Company-paid Short-term disability & Life/AD&D;

  • Health, vision, dental, long-term disability, critical illness, and additional life insurance policies upon eligibility waiting periods;

  • 401(k) upon eligibility waiting periods;

  • PTO, paid holidays (10), and paid maternity leave;

  • Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care;

  • Employee Assistance Program (EAP).

Who We Are

We are a team and community-oriented personal injury law firm dedicated to winning for our clients who have had their lives turned upside down from injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for various types of personal injuries or loss of a loved one from incidents like car wrecks, truck accidents, offshore, and workplace injuries. Our founders joined forces to build the premier law firm in Louisiana. With over 250 years of combined experience, our attorneys have earned a powerful reputation and have been nationally recognized as top trial lawyers. As a dedicated and high-performing team, we pride ourselves in our core values: All In, Work Hard, Play Hard, Honorable, Cutting Edge, Community, and Winners, Not Whiners. With all the proper tools in place, our mission is to stand up for our clients, stand with our community, stand by our work, and stand beside each other. You may begin your journey with Laborde Earles for many different reasons, but you stay for the team.

Our Core Values

All In: Being fully committed to a task or endeavor. Giving 110% for the team and our common goals.

Work Hard, Play Hard: Emphasizing work life balance. Putting in the hard work for the clients that depend on us as well as turning work-mode off sometimes to add fun, laughter, and relaxation into our routines.

Honorable: Making moral and just decisions, having an ownership mentality, being reputable and respectable through your work product, client and teammate interactions, and personal and family life.

Cutting Edge: Having the most advanced or newest version of a product or service, ensuring that we are functioning at our highest capacity as a firm, both effective and efficient.

Community: Being a pillar for the surrounding area and the people within by rallying for and supporting them through giving back and volunteering. Supporting the constant growth and improvement of ourselves and each other.

Winners, Not Whiners: Being a team-player even when the going gets tough to support the goals of our team and the firm, maintaining a positive outlook through the day-to-day challenges and setbacks, celebrating the wins and successes, being willing to step in and help for the sake of the common goals we strive to achieve.