Law Firm Intake / Case Closer (Remote work from Argentina)

Grow with us! We are featured in Inc. Magazine's prestigious 2023 Inc. 5,000 Fastest-Growing Private Companies List and are the 25th fastest-growing private company in the entire state of Louisiana!

Do you find satisfaction in helping people and making a difference in their lives and the lives of their communities? Laborde Earles is committed to providing quality representation to our clients and being fully attentive to their needs, which starts by providing the same favorable environment for our team members. Join us in standing up for our clients, with our community, by our work, and beside each other!

The Opportunity

Expanding Personal Injury Law Firm has an immediate opening for an Intake / Case Closer to support our paralegals. We are looking for someone who is organized, detail-oriented, and able to handle multiple tasks at the same time. Your main responsibility will be to make sure that all tasks assigned by the paralegals are completed quickly, accurately, and on time. This position is a good fit for someone who enjoys administrative and clerical work, can follow instructions carefully, and works well as part of a team.

Objective

Finalize all onboarding documentation for new cases and initiate the first steps of case setup to ensure a smooth transition to case management teams.  Management of all post-settlement and case-closing procedures, ensuring insurance records are finalized, liens are resolved, client communication is completed and files are properly closed.

Desired Outcomes

1. Accountable for initial client communication (WRITTEN ONLY).

   • Send client welcome letter via Postrio, including copy of signed contract.

   • Confirm if client was previously represented.

2. Accountable for for referral documentation.

   • Referral notifications.

   • Referral accounting.

3. Accountable for Client Disengagement or Termination.

   • Send Disengagement or Client Termination Letter to the client.

4. Accountable to notify adjuster or new Attorney (if applicable)

   • If directed, send Lien Letter to the Adjuster or new Attorney.

5. Accountable for post-closure process.

   • POSTRIO: Send Closed File Letter to the client.

6. Accountable for updating Paralegal with Tasks status every 7 days via case management software (Litify) Chatter.

Skills/Abilities

• Fluent in English – excellent oral and written communication skills

• Bi-lingual (English/Spanish) is a plus

• Data entry and record keeping

• Attention to detail

• Ability to manage multiple follow-up tasks with accuracy and prioritization

• Multi-tasking across phone and email handling high volume / stress

• Confident and strong judgment

• Problem analysis and problem-solving

• Professionalism and confidentiality

• Willingness to perform any/all tasks as assigned by supervisor and/or firm leadership in support of the firm’s growth and success

Education and Experience

• High school diploma or equivalent

• Cloud-based systems

• Basic understanding of legal terminology and case types – motor vehicle accidents, premises liability, etc.

• Proficient with Windows and/or macOS with basic troubleshooting/computer literacy

• Document management – Microsoft Office Suite (Word, Excel, Outlook) and Nitro PDF

• E-signature platforms (DocuSign)

• Case management systems (CMS) – Litify or Salesforce are a plus

• Softphone applications/dedicated business phones with call recording/monitoring

• VoIP systems (Zoom, Teams, Vonage, RingCentral)

• Data privacy regulations / adherence to HIPAA (USA) or GDPR (outside of USA)

• 1-3 years customer service experience, preferably within legal, medical or insurance industries

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

Hardware / Internet Requirements

• Processor : Intel Core i5 (10th Gen or newer) / AMD Ryzen 5 / Apple M series

• Ram: 16GB

• Operating System: Windows 11 or macOS 15 Sequoia

• Webcam: 1080p resolution or better

• Download and upload : Minimum 100 Mbps

Who We Are

We are a team and community-oriented personal injury law firm dedicated to winning for our clients who have had their lives turned upside down from injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for various types of personal injuries or loss of a loved one from incidents like car wrecks, truck accidents, offshore, and workplace injuries. Our founders joined forces to build the premier law firm in Louisiana. With over 250 years of combined experience, our attorneys have earned a powerful reputation and have been nationally recognized as top trial lawyers. As a dedicated and high-performing team, we pride ourselves in our core values: All In, Work Hard, Play Hard, Honorable, Cutting Edge, Community, and Winners, Not Whiners. With all the proper tools in place, our mission is to stand up for our clients, stand with our community, stand by our work, and stand beside each other. You may begin your journey with Laborde Earles for many different reasons, but you stay for the team.

Our Core Values

All In: Being fully committed to a task or endeavor. Giving 110% for the team and our common goals.

Work Hard, Play Hard: Emphasizing work life balance. Putting in the hard work for the clients that depend on us as well as turning work-mode off sometimes to add fun, laughter, and relaxation into our routines.

Honorable: Making moral and just decisions, having an ownership mentality, being reputable and respectable through your work product, client and teammate interactions, and personal and family life.

Cutting Edge: Having the most advanced or newest version of a product or service, ensuring that we are functioning at our highest capacity as a firm, both effective and efficient.

Community: Being a pillar for the surrounding area and the people within by rallying for and supporting them through giving back and volunteering. Supporting the constant growth and improvement of ourselves and each other.

Winners, Not Whiners: Being a team-player even when the going gets tough to support the goals of our team and the firm, maintaining a positive outlook through the day-to-day challenges and setbacks, celebrating the wins and successes, being willing to step in and help for the sake of the common goals we strive to achieve.